Ventra

Ventra App: Notifications

VentraApp_Phone

The Ventra app can give you real-time account notifications—much like apps for other account-based services you use.

App notifications

For any registered Ventra transit accounts in your online account, the app can notify you when:

  • Value has been loaded to your transit account, online or by phone
  • A pass has been loaded to your transit account, online or by phone
  • Autoload for transit value occurred
  • Autoload for a pass occurred
  • Your transit value balance is low (below $5)
  • Your transit value balance has gone negative
  • An active pass is expiring
  • An active pass has expired
  • Ventra Card added to Apple Wallet (iPhone or Apple Watch) or Google Pay (Android device)
  • Ventra Card removed from Apple Wallet (iPhone or Apple Watch) or Google Pay (Android device)
  • Ventra Card in Apple Wallet moved to a new Apple device (iPhone or Apple Watch) or Google Pay (Android device)

For any Metra tickets associated with a device on your account, you’ll be notified when:

  • A Weekend or Monthly Metra pass is expiring soon
  • A Weekend or Monthly Metra pass has expired
  • A ticket has been recalled from one of your devices*
  • A ticket has been delivered to one of your devices*

*These notifications are related to when you move a ticket from one device to another, such as if one is lost or stolen or if you upgrade your phone.

Turning app notifications on/off

You can enable or disable notifications in your system settings on either Android or iOS (iPhone/iPad) devices.

Android

App notifications are configured in Settings.

  1. Go to your device’s Settings. (Getting here varies depending on your device, but can typically be gotten by swiping down with two fingers and tapping the gear icon.)
  2. Tap Apps.
  3. Scroll down and tap the Ventra app.
  4. Check or uncheck the box to Show notifications for this app.

The setting can be changed at any time. Your default notification sound will be used when your device receives a notification.

iPhone/iPad

App notifications are configured in Settings.

  1. Go to your device’s Settings. (It’s a gear-icon on one of your home screens.)
  2. Tap Notifications.
  3. Scroll down and tap the Ventra app.*
  4. Tap the slider next to “Allow Notifications” to switch notifications on or off.

E-mail notifications

E-mail notifications for these events are also available and whether you receive e-mail notifications for certain events is controlled when you log onto your account online.
 
To manage whether or not you also get optional account alerts by e-mail, log on to ventrachicago.com and change your notification settings under Account Settings. (Some e-mails we'll always send you, such as when your card is expiring, receipts and important information in the event there's a problem with your account.)
 
Your e-mail setting is independent of whether or not you have your device set to allow the app to give you notifications. (You can switch them on or off separately, and get both kinds, if you like.)