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My Ventra Card shows a negative balance. What should I do?

My Ventra Card shows a negative balance. What should I do? Please contact Ventra Customer Service. Click  here  to learn how. Managing Your Transit Account

Can I pay for more than one person with the same Ventra Card?

Can I pay for more than one person with the same Ventra Card? With Ventra, you can pay for up to six additional riders traveling with you. The first tap will utilize value from a pass (if you have one). Any subsequent taps will deduct from transit value only, so be sure to have enough tr

What is a Ventra Card “Nickname,” and why do I need one?

What is a Ventra Card “Nickname,” and why do I need one? Choosing a “Nickname” for your Ventra Card while registering helps to keep track of your Cards in case you own or manage more than one. For instance, if Janet and her two kids, Bill and Lisa, all use

Do CTA and Pace offer reduced fares to eligible customers?

Do CTA and Pace offer reduced fares to eligible customers? Yes. Eligible CTA and Pace customers, including students, seniors and people with disabilities, can receive a reduced fare. Click here to learn more about your fare policy and rider status. Special Fares: RTA, U-Pass, Student Cards &

How do I activate my new RTA Ventra permit?

How do I activate my new RTA Ventra permit? Just call the activation number on the permit’s sticker, and follow the prompts using your touch-tone phone to activate your new permit. All you need to provide is your Card number (located on the back of the Card), Card expiratio

How do RTA Ventra permits work?

How do RTA Ventra permits work? The durable permit works as both your RTA Reduced Fare/Ride Free ID and fare card. If you are a reduced fare customer , just add passes or value to your permit, and tap it on the center of the card reader to board trains and buses. If you are a ride free custo

How do I get a new, replacement or renew a Military Card?

How do I get a new, replacement or renew a Military Card? Visit the CTA Military Service Pass page for more information. Special Fares: RTA, U-Pass, Student Cards & Group Sales

How do I use a Ventra U-Pass?

How do I use a Ventra U-Pass? The Ventra U-Pass provides unlimited rides on the CTA for each college semester. Students will use the same U-Pass throughout their college career. As long as you’re enrolled full-time in school, your U-Pass privileges will be loaded automatically. If

Can I still use the Ventra U-Pass during breaks or at the end of the school term?

Can I still use the Ventra U-Pass during breaks or at the end of the school term? Yes. Your U-Pass will function as a regular Ventra Card during breaks or at the end of the school term. To ride the CTA and Pace using your U-Pass between semesters and terms, you must add transit value or passes t

Can I use a Ventra U-Pass on Pace?

Can I use a Ventra U-Pass on Pace? You can ride Pace year-round by adding transit value or passes to your Ventra U-Pass. Please note:  You will only receive unlimited rides with U-Pass on CTA trains and buses when your school is in session. To ride Pace at any time or to ride CT

My child is a student enrolled in Chicago Public Schools (CPS). How do I get their Ventra Student Card?

My child is a student enrolled in Chicago Public Schools (CPS). How do I get their Ventra Student Card? Chicago Public Schools will issue Ventra Student Cards to students directly. See your school's administrator for information on how to get a new Card or if you need a r

How does a student 11 years old or younger get a child entitlement for their student Ventra Card?

How does a student 11 years old or younger get a child entitlement for their student Ventra Card? Students 11 years old or younger who have a registered student Ventra Card with a student entitlement are eligible to receive a reduced fare outside of school hours. To get

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